FAQ
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the return policy?
Returns Policy:
We understand that sometimes a product may not be what you expected. That's why we offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund. Please note the following conditions for returns:
- Return Condition: The product must be returned in the same condition as it was received. This means the product should be undamaged, with all original tags and packaging intact.
- Return Shipping Costs: Customers are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping service to ensure the safe return of the product.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Damaged or Lost Items:
We take great care in packaging our products to withstand the journey to you. However, if an item is damaged or lost during shipping, this falls under the responsibility of the carrier. We recommend contacting the carrier directly to file a claim for any damaged or lost items. Our team is always available to assist you in this process if needed.
Customer Support:
For any questions or concerns regarding our shipping policy, or if you need assistance with your order, please do not hesitate to contact our customer support team. We are here to ensure your experience with Koja Gaming is as enjoyable and hassle-free as possible.
Thank you for choosing Koja Gaming for your gaming accessory needs. We appreciate your business and look forward to serving you again!
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.